Unbelievable - Telstra chat line broken.

As readers may know we've had endless issues with our phone line.

We live in a small group of units and I tried to get Cable from Telstra.
1km from exchange and CBD.
We have Foxtel cable in street pit, but Telstra says it can't provide any service and gives no explanation.
So I decided to try the Telstra live chat thingey to ask why.
This is what I got:

You gotta be joking.